Orders for Switzerland and Liechtenstein can currently be carried out in the Schlossberg Online Shop at www.schlossberg.ch. The delivery adress must be in the same respective country.
If you live in Germany and wish to place an order for a delivery address in Germany, please call up the following link for the correct online shop: www.myschlossberg.com.
For all orders destined to countries outside of those stated above, please contact our Customer Service Dept.
If you have not received an order confirmation, please check if your email address is correct. If the e-mail address is correct and you still have not received the order confirmation, our customer service will be happy to answer your questions by phone, contact form or e-mail.
Mon-Fri: 8:30 AM - 5:00 PM
Tel.: +41 (0) 52 396 23 15
You will receive an order confirmation once your order is complete. If this not the case, it may be because an incorrect email address has been saved or the email has landed in your spam folder unintentionally. Please check! If anything else remains unclear, please contact us at firstname.lastname@example.org or on +41 (0) 52 396 23 15.
You can place an order via our online shop. Simply place your product(s) in the chosen size and color in the shopping cart, add payment and delivery details, and then complete the order.
Acknowledgment of order will be sent by email to the stated email address once the order has been successfully completed in the online shop. If this is not the case, please read the answer to the question “When can I expect to receive order confirmation?”
Yes, VAT is icluded in the stated price.
You can pay for your order by selecting one of the following options: Master Card, Visa, American Express, PayPal, Twint, PostFinance or by invoice.
For customers who reside in Switzerland and specify a Swiss delivery address, it is possible to choose this option for any purchase up to a maximum value of CHF 750. As delivery in advance of payment incurs a risk of default, we carry out a credit check before delivering the goods. Consequently, this may result in the payment options in our online shop excluding the payment option ‘on account’. Moreover, this option is not possible and cannot be selected if the shipping method chosen is “will collect”.
The discount code can be redeemed in Step 3 “Complete Order” by entering the discount code.
Simply enter the code in the relevant box and then click on the ">" button, in order to activate the discount code.
Firstly, please check that you have not entered the code incorrectly (i.e. typos) or included a space either before or after the discount code.
If the error message continues to be shown, please contact our Customer Service Dept.
In Step 3 “Complete Order”, an additional line will appear below the order items that shows the activated discount code.
Gift vouchers can currently be purchased and used in our Schlossberg boutiques.
We are aiming to offer this service in our online shop in the foreseeable future.
The invoice will be sent to by e-mail after receipt of order.
Your order will be delivered to all addresses in Switzerland by DHL.
For deliveries within Switzerland and Liechtenstein CHF 7.90 up to order value CHF 150.00.
Free delivery within Switzerland and Liechtenstein with order value from CHF 150.00.
The shipping costs for deliveries to other countries are calculated according to the size and weight of the parcel.
For more details, please read the section on shipping fees.
Yes, we offer the ‘Click & Collect’ service in Switzerland. You can have your order delivered to one of our boutiques within Switzerland, where you can go and pick it up.
When you get to Step 2 ‘Payment and dispatch’, simply change the shipping method to ‘Pickup’, then click on ‘Next’.
You will then see a summary of the stores where you can go and pick up the item(s). Simply click on ‘Choose store’ to select where you wish to pick up the item(s). You can then complete the online order in the normal way, including payment transaction. As soon as your item(s) have arrived in the boutique of your choice, you will be notified by email that they are ready to be picked up.
If the chosen item(s) is/are in stock, you will receive confirmation by email within three (3) working days that you may go and pick up the item(s) from the boutique. Please also remember to check your spam folder.
Firstly, please check your spam folder – perhaps the pickup confirmation has landed there by mistake.
If there is no pickup confirmation in the spam folder, please get in contact with our Customer Service Dept.
Please send a photo of the faulty item by email to email@example.com. Our Customer Service Dept. will then contact you.
Please compare the list of items in the order confirmation with those on the delivery note. If the order confirmation and delivery note match, then all the ordered items have been delivered. If an item appears on the delivery note but was not in your parcel, please get in contact with our Customer Service Dept.
Mon-Fri:8:30 AM - 5:00 PM
Tel.: +41 (0)52 396 23 15
For deliveries outside of Switzerland or Liechtenstein, please get in contact with our Customer Service Dept. We will then process the order manually for you. The order can only be carried out against payment in advance. Any customs fees and delivery costs will be charged to the recipient. The delivery costs can be calculated according to the size and weight of the parcel.
For all orders destined to countries outside of those stated above, please contact our Customer Service Dept. The order can only be carried out against payment in advance. Any customs fees and delivery costs are to be borne by the recipient. The delivery costs can be calculated according to the size and weight of the parcel.
The standard sizes for your country can be found under ”Size” on the respective page for the item in question. If you are unsure about the size or need a particular size, please get in touch with our Customer Service Dept. We will gladly advise you and are able to offer you other sizes for your order.
Besides the sizes shown in the online shop, we are also able to offer you our bed linen in other sizes. We will do our utmost to carry out your individual wishes. Our Customer Service Dept. is the best starting point and will gladly advise you.
Special sizes, extra-long lengths or individual wishes usually* have a delivery time of approx. four (4) weeks. A precise date will be given at the same time as the order confirmation.
*Owing to the current situation resulting from the COVID-19 pandemic, it is possible that the delivery may take longer.
Please follow the instructions on the sewn-in label. When cared for properly, bed linen and terry toweling will not only continue to look good, but will give you pleasure for a long time. For further tips and recommendations, please go to: Looking after bed linen properly
According to governing laws in Switzerland, product items purchased in Switzerland come with a two-year guarantee to cover manufacturer’s defects. Schlossberg also has a lifetime guarantee* on zippers on its bed linen.
*provided the product items are treated properly – please read the information “bed linen with zipper - for your optimal comfort” contained in the packaging or on our website under the menu option “Care”.
Important: Depending on the dryer setting, the naturally processed cotton used in our bed linens may shrink by 4–6%. Nevertheless, the covers are still an ideal fit for down comforters. When using wool, camel hair, silk, or similar comforters, the cover, depending on type, may feel a bit tight after washing. In this case, we recommend that you order the special natural fiber quilt cover, available for a surcharge. Contact our Customer Service Dept. or make further inquiries at one of our Schlossberg boutiques .
Mon-Fri:8:30 AM - 5:00 PM
Tel.: +41 (0)52 396 23 15
We are more than happy to send you a fabric or color swatch upon request. Please get in contact with our Customer Service Dept.
You also have the opportunity to see our colors and patterns in our collection by visiting one of our Schlossberg Boutiques .
Our bed linen is available as individual items and does not come as a set.
We only offer bed linen sets during our sale periods. Bed linen sets can easily be identified by looking at the sizing information on the packaging, such as: 160x210 cm + 50x070 cm.
You’ve forgotten your password? Then please click on the link “Forgot your password” and you will be sent an email, in order to reset your password and create a new one.
To create a customer account, please register by simply going to New customer
In your customer account under the menu option “Overview”, you can amend the details of an existing delivery and invoice address or add a new one.
Please note, however, that the delivery address will only be updated in our customer database when you place your next order from the online shop.
Register to receive the Schlossberg News and we will then inform you on a weekly basis of any promotions and new products. Moreover, when you initially register for our newsletter you will receive an exclusive voucher for CHF10 that you can spend in our online shop. Register here: Schlossberg News
Simply click on the link “Unsubscribe” contained within the newsletter. You will find this at the bottom of the newsletter email.
If you are unable to read the newsletter properly, please click on “open browser” in the top right-hand corner.
We normally send out our newsletter containing information on latest arrivals and exclusive offers by email once per week.
You will find a detailed description on returning goods here
If you are entitled to return your item, the reimbursement will be made using the same method of payment as that which you selected when you purchased the item.
Please send a photo of the faulty good by email to firstname.lastname@example.org . Our Customer Service Dept. will then get in contact with you.
Please indicate the required size or preferred color on the delivery note. Once we have received your returned items, we will then instruct the new items to be sent out.