Cancellation Notice

Right of cancellation:
You are entitled to cancel this contract within fourteen days without stating reasons. The 14-day cancellation period begins on the date on which you or a third party named by you (but not the carrier) takes possession of the final consignment of goods.
To exercise your right of cancellation, you must provide us with a declaration that unambiguously reflects your decision to cancel the contract (e.g. a letter sent by mail, a fax, or an e-mail). You may send your declaration by mail to SCHLOSSBERG Switzerland AG, Onlineshop, Tösstalstrasse 15, 8488 Turbenthal, Switzerland, by e-mail to, or by fax to +41-52-396-2300 between 9 a.m. and 5.00 p.m. Monday to Friday).  Although you may use the sample cancellation form enclosed, this is not mandatory. In order to comply with the time limit, it is sufficient to dispatch notification of your intent to exercise your right of cancellation prior to the cancellation period elapsing.

Cancellation implications:
Should you cancel this contract, we agree to refund without delay – but at the latest within fourteen days of the day on which we received your notification of cancellation – all payments that we have received from you including delivery costs (with the exception of any costs arising from the fact you selected a delivery option other than standard delivery). Unless expressly agreed otherwise, we will refund you using the same payment method that you used for the original transaction; under no circumstances will you be charged for the refund. We can withhold payment of the refund until the goods have been returned to us or until you have provided evidence that you have sent the goods back to us, whichever comes first.
You must return/hand over the goods to us without delay and, at the latest, within fourteen days of the date on which you notify us of the cancellation of this contract. The goods must be returned to/handed over at the following address: SCHLOSSBERG Switzerland AG, SCHLOSSBERG Webshop, Tösstalstrasse 15, CH-8488 Turbenthal, Switzerland. Dispatching the goods prior to the fourteen-day period elapsing is sufficient to comply with the time limit. You will only have to pay for any decrease in the value of the goods if said decrease is attributable to the goods being handled in a way that is not necessary to inspect the condition, properties and functionality of the goods.

The detailed instructions for the return can be found HERE.

Please note:
This right of cancellation does not apply in respect of contracts for the delivery of goods that are not prefabricated and whose manufacture is dependent on an individual selection made by or instructions given by the consumer or that is clearly tailored to the consumer’s needs. This proviso applies in respect of items that are assembled individually by the customer using a configurator as well as in respect of sealed items that are not suitable for return for health protection or hygiene reasons if their seal has been removed following delivery. Articles that are subject to hygiene protection are also exlcuded. This includes all duvets and pillows.