Returns policy

The SCHLOSSBERG brand stands for the highest quality in materials and workmanship. Nevertheless, it may be the case that you do not like our product.  As a result, you have a right of withdrawal which you may use to return the ordered products / product to us within fourteen days of receipt.

Please note that returns for special dimensions and custom-made products, as well as for price-reduced products and articles that are subject to hygiene protection (e.g. duvet, pillow), are excluded. Refunds made on the basis of justified returns will be processed within fourteen days using the same means of payment that you used for your order.


Online shop orders

Please log in with your order number and e-mail address to create a return.

You will find the order number in the order confirmation which we sent to you by e-mail shortly after the successful completion of your order or in your customer profile "My account" under "Orders".