Returns policy

The SCHLOSSBERG brand stands for the highest quality in materials and workmanship. Nevertheless, it may be the case that you do not like our product.  As a result, you have a right of withdrawal which you may use to return the ordered products / product to us within 14 days of receipt.

Please note that returns for special dimensions and custom-made products, as well as for reduced products and articles that are subject to hygiene protection (bedding), are excluded. You shall bear the costs of the return of the product(s). Refunds made on the basis of justified returns will be processed within 30 days using the same means of payment that you used for your order.

To make this process as simple and uncomplicated for you as possible, please find a detailed description of our returns policy here:

Returns by service provider

  1. Enclose the delivery note with your return.
  2. Place the unwashed or unused item(s) in their original packaging in your returns package.
  3. You can send your return to the following address:


Schlossberg Switzerland AG
Webshop
Tösstalstrasse 15
CH-8488 Turbenthal

  1. The product will be checked and subsequently assessed by our quality assurance department.
  2. In the case of an authorized return, the refund will be made using the same means of payment that you selected when you purchased the item.

 

Returns to a Schlossberg boutique

  1. Please return the unwashed or unused item(s) in the original packaging to a Schlossberg boutique of your choice.
  2. You will receive a signed copy of the completed return slip.
  3. The article(s) will be checked and subsequently assessed by an employee.
  4. In the case of a justified return, the refund will be made in the form of a goods voucher or using the same means of payment that you selected when you purchased the item.