Shipping

Schlossberg only delivers within Switzerland and the Principality of Liechtenstein.

Delivery is carried out by Swiss Post. The costs of delivery for the items ordered are charged to the customer. The postage and packaging costs are shown before orders are completed and are indicated separately on the invoice.

If items are undeliverable or delayed due to the customer giving an incorrect delivery address or the recipient is absent, Schlossberg is not liable.


Important: Schlossberg uses your billing address to identify you as a customer and conducts a credit check to avoid payment defaults. It is therefore important that you always provide us with your personal, private address, even if you wish to have your purchase delivered to an alternative address, e.g. your workplace. If you do not enter an alternative address, the billing address is the delivery address.

Delivery address

If you wish to have your purchase delivered to your workplace, relatives, friends or a neighbor, please enter their address in the corresponding field. The delivery address is only used by the Schlossberg Online Boutique to process the delivery and not for credit checks or marketing purposes.

Shipping Costs

The shipping costs for the Schlossberg Online Boutique are CHF 8.70 for orders within Switzerland and Liechtenstein. Shipping costs are not related to the order quantity and payment method.

Delivery Period

Schlossberg offers products based on their availability. If a product is no longer available, the customer will be duly informed. Schlossberg reserves the right to withdraw from the agreement if products are no longer available through no fault of its own.

Available products will be dispatched within five working days of receipt of the order. The estimated delivery period is a guideline. Schlossberg is not liable for delays in delivery through no fault of its own, e.g. due to acts of nature, traffic congestion, strikes, poor weather conditions, etc. and the customer is neither entitled to withdraw from their purchase agreement nor to compensation. Longer delivery periods for parcels are to be expected before public holidays (Easter, Christmas).

Where it is not possible to dispatch all items ordered within ten days following receipt of the order, a part delivery will take place. Schlossberg will take over the postage and packaging costs for part deliveries.