Schlossberg is synonymous with the very highest-quality products. Unfortunately, it may occasionally be the case that individual items do not live up to our exceptionally high standards. If this happens, we would like to apologize for the inconvenience.
Of course, you may make a complaint about a defective item (within 14 days of receipt). This only applies to goods bought from the Schlossberg online boutique. Please send defective items, with the completed returns form enclosed, to:
Schlosberg Textil AG
Compensation for defective items
If your complaint is recognized by our customer service team, you will receive the full amount as a refund to your account.
Guidelines for complaints
knitting/weaving defects; defective closures, e.g. zippers (if there are no visible external effects); stitching defects; holes and split seams (not older than 12 months); severe fading; discoloration resulting from prints, printed stripes, appliqué items.
Unfortunately, we cannot accept the following reasons for complaint:
goods that have been worn in, items that have been discolored (by other products), stained items. This excludes parts that have been affected by serial defaults, which we notified customers of at the time they occurred.